SE Travel Booking — User Guide

Version 3.2.0 · Joomla 6 Compatible

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Table of Contents

1. Overview
2. Installation
3. First-Time Setup Checklist
4. Global Settings
5. Properties
6. Rooms
7. Tours
8. Amenities
9. Bookings
10. Vendors
11. Commission & Payouts
12. Refunds
13. Finance & Reporting
14. Email Templates
15. Theme & Appearance
16. AI Chatbot
17. Flights Integration
18. Payment Gateways
19. The Frontend
20. Vendor Portal
21. Guest Account Area
22. Licence Activation
23. Tips & Troubleshooting

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Overview

SE Travel Booking is a self-hosted Joomla 6 component that turns your website into a fully functional online travel agency. It supports hotel and villa property listings, guided tour bookings, multi-vendor marketplaces, online payments, automated emails, and an optional AI-powered booking assistant — all without monthly SaaS fees.

Core capabilities at a glance:

• Property listings with rooms, amenities, gallery, map, and guest reviews
• Tour listings with group-size control, difficulty levels, and availability calendars
• Real-time availability engine that blocks double-bookings automatically
• Multi-vendor marketplace with independent dashboards and commission splitting
• Six payment gateways: Stripe, PayPal, Mollie, Razorpay, Authorize.Net, MercadoPago, and Pay at Property
• Automated transactional email templates with placeholder variables
• AI chatbot assistant for guided search and booking
• Flights search tab via Amadeus or Duffel API
• CSV export, payout tracking, refund management, and finance reporting

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Installation

1. Download com_setravelbooking_3.2.0.zip.
2. In Joomla admin go to System → Install → Extensions.
3. Upload the zip and click Upload & Install.
4. Navigate to Components → SE Travel Booking to confirm the dashboard loads.
5. Create a Joomla menu item pointing to the component's properties search view so the frontend is accessible to visitors.

The component creates its own database tables on install. No manual SQL is required.

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First-Time Setup Checklist

Work through these steps in order before going live:

1. Global Settings — set your currency, admin email, tax rate, and date format.
2. Payment Gateways — enter API keys for at least one payment method.
3. Amenities — create your amenity library (Wi-Fi, Pool, Parking, etc.).
4. Properties — add at least one property with rooms.
5. Email Templates — review the default templates and customise the From address.
6. Theme — adjust colours and hero banner to match your brand.
7. Menu Items — create Joomla menu items for the search page, account area, and vendor portal.
8. Licence — activate your SubSeller licence key in the Licence tab of Options.

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Global Settings

Components → SE Travel Booking → Settings

Settings are grouped across several tabs.

General

Setting	Description
Currency	ISO 4217 code displayed throughout the site (e.g. GBP, USD, EUR).
Admin Email	Receives copies of booking confirmation and admin alert emails.
Tax Rate (%)	Default tax percentage applied to bookings. Can be overridden per property or tour.
Items Per Page	Number of property/tour cards shown per search results page.
Date Format	Choose from Y-m-d, d/m/Y, m/d/Y, or d M Y.
Booking Prefix	Short prefix prepended to booking reference numbers (e.g. STB → STB-00042).
Cancellation Window (hours)	How many hours before check-in a guest may still cancel.
Demo Mode	Shows a banner warning that the site is in demo mode. Disable before going live.

Modules

Setting	Description
Enable Hotels	Shows or hides the Hotels tab and listing pages site-wide.
Enable Tours	Shows or hides the Tours tab and listing pages site-wide.
Enable Flights	Shows or hides the Flights search tab. Requires an API key (see Flights Integration).

Image Upload & Resize

Images are automatically resized on upload. Configure the target dimensions here to control storage usage and page load speed.

Setting	Description
JPEG / WebP Quality	Compression quality as a percentage (default 80). Lower = smaller files.
Featured Image	Width × height in pixels for the main property/tour card image.
Gallery Images	Width × height for detail-page gallery images.
Thumbnail	Width × height for small preview thumbnails.

Payments & Commission

See the Payment Gateways and Commission & Payouts sections for full details on these settings.

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Properties

Components → SE Travel Booking → Properties

A Property represents a bookable accommodation — hotel, villa, apartment, guesthouse, or any similar listing.

Creating a Property

Click New to open the property editor. Fields are arranged across tabs.

Details Tab

Field	Description
Title	Property name displayed throughout the site.
Alias	URL-friendly slug, auto-generated from the title.
Property Type	Hotel, Villa, Apartment, Guesthouse, Resort, Hostel, etc.
Short Description	One or two sentences shown on search result cards.
Description	Full HTML description displayed on the property detail page.
Star Rating	1–5 stars. Shown as star icons on cards and the detail page.
Status	Published (visible) or Unpublished (hidden from frontend).
Featured	Highlights the property in featured-property modules or filters.
Language	Joomla multilingual tag. Leave as All for single-language sites.

Location Tab

Field	Description
Address	Street address.
City	City name. Used in search filtering and displayed on cards.
State / Province	Optional.
Country	Country name.
Postal Code	Optional postcode / ZIP.
Latitude / Longitude	Decimal coordinates for the map pin.

An interactive map is embedded on this tab. If a Google Maps API key is configured in settings, a Google Places autocomplete search box appears — start typing an address and select a result to auto-fill all location fields and drop the map pin. Without a Google key, OpenStreetMap / Nominatim is used instead. You can also click or drag the pin directly on the map.

Contact Tab

Field	Description
Phone	Property phone number.
Email	Property enquiry email.
Website	Optional external website link.

Details 2 Tab

Field	Description
Check-in Time	Standard check-in time (e.g. 14:00).
Check-out Time	Standard check-out time (e.g. 11:00).
Min / Max Price	Price range displayed on search cards when no specific room is selected.
Guest Rating	Aggregate review score (0–10). Updated automatically when reviews are submitted.
Total Reviews	Review count. Updated automatically.
Free Cancellation	Tick to display a Free Cancellation badge on the listing.
Breakfast Included	Tick to display a Breakfast Included badge.
Tourist Tax	Enable a per-night or per-person tax applied at checkout on top of the room price.
Tourist Tax Type	Per night or Per person per night.
Tourist Tax Rate	Amount in the site currency.
Tourist Tax Label	Custom label shown at checkout (e.g. "City Tax", "Resort Fee").

Images Tab

Field	Description
Featured Image	Primary image shown on search cards and at the top of the detail page.
Gallery	Additional images shown in the detail-page photo carousel. Upload multiple files.

Images are resized on upload according to the dimensions set in Global Settings.

Amenities on Properties

After saving a property, edit it and look for the Amenities panel. Tick any amenities from your global amenity library that apply to this property. Selected amenities appear as icons on the property detail page.

Commission Override

Each property can override the global commission rate. Open the property, click the Commission tab, and enter a specific rate. This overrides the vendor-level rate, which overrides the global default. See Commission & Payouts for the full priority chain.

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Rooms

Components → SE Travel Booking → Rooms, or via the Rooms tab inside a property edit screen.

Each property needs at least one room type before it can be booked.

Field	Description
Property	The parent property this room belongs to.
Title	Room type name (e.g. "Deluxe Sea View Double").
Alias	Auto-generated URL slug.
Room Type	Single, Double, Twin, Suite, Family, Dormitory, etc.
Description	Details shown on the property detail page.
Max Guests	Total occupancy limit.
Max Adults	Adult occupancy limit.
Max Children	Child occupancy limit.
Bed Type	King, Queen, Twin, Bunk, etc.
Room Size	Size in m² or ft² (text field — include the unit).
Price Per Night	Nightly rate in the site currency.
Original Price	Optional higher price shown with a strikethrough to indicate a discount.
Total Rooms	Number of physically separate rooms of this type. Availability is tracked against this count — when all rooms are taken for the requested dates, the room shows as unavailable.
Featured Image	Room photo shown alongside the room option on the detail page.
Status	Published or Unpublished.

Availability: The booking engine checks how many rooms of this type are already booked for the requested check-in/check-out window and compares against Total Rooms. If capacity is reached, guests cannot book and the admin booking panel also blocks the reservation.

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Tours

Components → SE Travel Booking → Tours

Tours are day trips, multi-day experiences, or activities sold by group size rather than by room.

Creating a Tour

Details Tab

Field	Description
Title	Tour name.
Alias	URL slug.
Category	Grouping label (e.g. Safari, City Tour, Water Sports).
Short Description	Summary shown on listing cards.
Description	Full HTML content for the detail page.
Status / Featured	Publish state and featured flag.
Language	Multilingual tag.

Location Tab

Same fields as Properties: City, Country, Address, Latitude, Longitude, and an interactive map picker.

Pricing Tab

Field	Description
Price (Adult)	Per-person adult price.
Price (Child)	Per-person child price. Leave at 0 for adult-only tours.
Duration Hours	Numeric duration used for availability calculations.
Duration Label	Human-readable label (e.g. "3 hours", "Full day", "7 nights").
Max Group Size	Maximum number of guests per booking. The checkout enforces this limit — a group larger than this value cannot complete the booking.
Min Age	Minimum participant age. Displayed as an information badge.
Difficulty	Easy, Moderate, Challenging, or Expert.
Free Cancellation	Displays the Free Cancellation badge.
Instant Confirmation	Displays the Instant Confirmation badge.
Tourist Tax	Same options as properties — per-night or per-person, with a custom label.

Images Tab

Same as properties: a Featured Image and a Gallery of additional photos.

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Amenities

Components → SE Travel Booking → Amenities

Amenities are the shared library of features you can assign to properties (Wi-Fi, Pool, Air Conditioning, etc.).

Field	Description
Title	Amenity name shown to guests.
Icon	Font Awesome or Joomla icon class (e.g. fas fa-wifi). Displayed alongside the title.
Category	Groups amenities into sections on the detail page (e.g. "Bathroom", "Entertainment").
Ordering	Display sort order.
Status	Published or Unpublished.

Create your full amenity library here first, then assign amenities to individual properties from within each property's edit screen.

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Bookings

Components → SE Travel Booking → Bookings

The bookings list shows all reservations across all properties and tours.

Booking List Columns

Column	Description
Booking Ref	Unique reference (e.g. STB-00042).
Guest	Guest name and email.
Property / Tour	What was booked.
Dates	Check-in and check-out (or tour date).
Guests	Adults + children count.
Total	Total amount charged including tax.
Payment Status	Pending, Paid, Refunded, or Failed.
Booking Status	Confirmed, Pending, Cancelled, Completed, or No-Show.

Filtering Bookings

Use the filter bar above the list to filter by date range, property, vendor, payment status, or booking status. You can also search by booking reference or guest name.

Editing a Booking

Click any booking reference to open the edit screen. You can:

• Change the booking status (e.g. mark as Completed or No-Show)
• Update payment status
• Modify dates, guest counts, or room assignment
• Add special requests notes
• View the payment transaction ID

Creating a Manual Booking (Admin)

Click New to create a booking directly from the admin panel. Select the property, room, dates, and guest details. The availability check runs even for admin bookings — you cannot create an overlapping reservation for a fully booked room.

CSV Export

Use the Export CSV button in the bookings list toolbar to download all visible bookings (respecting any active filters) as a spreadsheet. The export includes all booking fields, guest details, and financial totals.

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Vendors

Components → SE Travel Booking → Vendors

Vendors are property owners or tour operators who list their inventory on your platform. Each vendor has a dedicated frontend portal where they manage their own listings and view their bookings.

Vendor List Columns

Column	Description
#	Joomla user ID of the vendor account.
Owner	Vendor display name.
Email	Contact email.
Properties	Number of properties this vendor owns.

Vendor Registration Settings

In Settings → Vendor Registration:

Setting	Description
Vendor Registration	Enable or disable self-registration from the frontend vendor portal.
Auto-Approve Vendors	If enabled, new vendor registrations are immediately active. If disabled, they require manual approval in the admin Vendors list.
Max Properties Per Vendor	Limits how many properties a vendor can create.

Approving Vendors

If auto-approve is off, new vendors appear in the Vendors list with a Pending status. Open the vendor record and change the status to Approved to grant them access to their dashboard.

Vendor Commissions

Each vendor can have an individual commission rate set at the vendor level. This overrides the global default but is overridden by any property-level rate. See Commission & Payouts.

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Commission & Payouts

Components → SE Travel Booking → Settings → Payments & Commission

Commission Models

SE Travel Booking supports two commission models:

Merchant Model — The vendor sets their own prices. The platform deducts a commission percentage from each booking and pays the vendor the net amount.

Agency Model — The platform sets the selling price. The vendor receives an agreed net payout and the platform retains the margin.

Select the model in Settings → Commission Model.

Commission Rate Priority

Rates are applied in this order (highest priority first):

1. Property-level override — set on the individual property's Commission tab.
2. Vendor-level rate — set on the vendor record.
3. Global default rate — set in Settings.

Payout Settings

Setting	Description
Default Commission Rate (%)	Global fallback commission percentage.
Property Commission Override	Allow individual properties to override the vendor rate.
Payout Delay (days)	How many days after checkout before a booking becomes eligible for payout. Allows time for disputes or cancellations.
Deposit Enabled	Require a partial deposit at booking, with the balance due later.
Deposit Percentage	Percentage of total charged at booking time.
Agency Card Guarantee	In agency model, require card details at booking even if payment is deferred.
Agency Auto-Due (days)	Days before check-in when the full balance is automatically charged.
Invoice Generation Day	Day of the month on which vendor invoices are generated.

Finance & Commission View

Components → SE Travel Booking → Finance

Shows a full breakdown of every eligible booking: Booking Ref, Property, Vendor, Checkout Date, Total, Commission Rate, Commission Amount, Vendor Net, and Payout Status.

Filter by vendor, date range, or payout status. Select bookings and click Mark as Paid to record a payout.

Payouts

Components → SE Travel Booking → Payouts

The Payouts panel shows pending vendor balances — how much each vendor is owed across all eligible unpaid bookings. Click Pay next to a vendor to mark their outstanding balance as paid and record the payout method.

Payout history is shown in the lower section of the screen.

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Refunds

Components → SE Travel Booking → Refunds

The refunds list tracks all refund requests and processed refunds.

To issue a refund, open the relevant booking and change its Payment Status to Refunded. You can add an optional Refund Note to record the reason. The actual money transfer must be completed through your payment gateway dashboard (Stripe, PayPal, etc.) — SE Travel Booking records the refund in its own system but does not initiate the gateway transfer automatically.

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Finance & Reporting

Components → SE Travel Booking → Finance

The Finance screen provides a consolidated commission and revenue report.

Filters available:

• Vendor
• Date range (from/to checkout date)
• Payout status (Paid / Unpaid / All)
• Month and year
• Invoice reference

Columns:

• Booking Ref, Guest, Property / Tour, Vendor, Checkout Date, Total, Commission Rate, Commission Amount, Vendor Net, Payout Status.

Pending Vendor Balances section at the bottom shows each vendor's total outstanding balance and their preferred payout method.

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Email Templates

Components → SE Travel Booking → Emails

SE Travel Booking sends automated emails for key events. All templates are editable from the admin panel.

Template List

Template	Trigger
Booking Confirmation (Guest)	Sent to the guest immediately after a successful booking.
Booking Confirmation (Admin)	Sent to the admin email on each new booking.
Booking Cancellation	Sent to the guest when a booking is cancelled.
Payment Received	Sent when payment is confirmed.
Payment Failed	Sent when a payment attempt fails.
Vendor New Booking	Sent to the vendor when one of their properties is booked.
Vendor Payout Notification	Sent to the vendor when a payout is recorded.
Guest Review Request	Sent to the guest after checkout to invite a review.

Editing a Template

Each template has:

• Subject Line — supports placeholder variables.
• Email Body (HTML) — full HTML editor. Use placeholder variables to insert dynamic booking data.

Placeholder Variables

Placeholder	Value inserted
{booking_ref}	Booking reference number
{guest_name}	Guest full name
{guest_email}	Guest email address
{property_name}	Property or tour name
{room_type}	Room type booked
{check_in}	Check-in date
{check_out}	Check-out date
{adults}	Number of adult guests
{children}	Number of child guests
{total_amount}	Total booking amount with currency
{tax_amount}	Tax component of the total
{payment_method}	Payment gateway used
{special_requests}	Any special requests from the guest
{vendor_name}	Property vendor name
{site_name}	Your Joomla site name

Email Log

The lower section of the Emails screen shows a log of recently sent emails: Date, Recipient, Subject, Type, Booking reference, Status (Sent / Failed), and any error message.

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Theme & Appearance

Components → SE Travel Booking → Theme

Hero Banner

The hero is the large search bar section at the top of the properties search page.

Setting	Description
Background Type	Colour Gradient, Background Image with Overlay, or Plain Colour.
Background Image	Upload a JPEG, PNG, WebP, or GIF image. Displayed behind the overlay.
Overlay Colour	Hex colour applied over the background image (e.g. #003580).
Overlay Opacity	0–100%. Lower values let more of the background image show through.
Hero Height	Height of the hero section in pixels. Set to 0 for auto height.

Tab Labels & Headings

Customise the text shown in the search tabs and below the hero:

Setting	Example default
Hotels Tab	Hotels
Tours Tab	Tours
Flights Tab	Flights
Hotels Heading	Find your next stay
Hotels Subtitle	Search deals on hotels, homes, and much more...
Tours Heading	Discover amazing tours
Tours Subtitle	Book unforgettable experiences with local expert guides
Flights Heading	Search flights
Flights Subtitle	Compare and book flights to destinations worldwide

Layout

Setting	Description
Container Width	Sets the maximum content width: 1200px (default), 1400px, 1600px, 1800px, or Full Width.
Hero Content Width	How wide the search bar is within the hero: 60%–130% of the container.
Search Bar Width	Width of the search input on the results page.
Map Height	Height of the embedded map in pixels.
Map Provider	Google Maps (requires API key) or OpenStreetMap.

Colour Scheme

A palette of brand colours can be set in the Theme tab. These are applied as CSS custom properties across the frontend templates.

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AI Chatbot

Components → SE Travel Booking → Settings → AI Chatbot

An optional AI-powered chat widget appears on the frontend to help guests find properties and complete bookings conversationally.

Setting	Description
Enable AI Chatbot	Toggle the widget on or off.
Provider	Select your AI provider (OpenAI or compatible).
Model	API model name (e.g. gpt-4o-mini).
API Key	Your provider API key. Stored securely in the database.
Position	Bottom-right or Bottom-left placement on screen.
Bubble Label (Search Page)	Text shown next to the chat bubble on the search page.
Bubble Label (Detail Page)	Text shown on property/tour detail pages.
Header Title	Text in the chatbot header bar.
Welcome Message	First message the bot sends when a guest opens the chat.
Colour	Hex colour for the chatbot bubble and header.
Glow Effect	Adds a pulsing glow to the bubble to attract attention.
Glow Frequency	How often the glow pulses (in seconds).
GDPR Notice	Show a privacy notice before the chat session begins.
Privacy URL	Link to your privacy policy shown in the GDPR notice.
GDPR Notice Text	Custom notice wording.

The chatbot has full context of your property and tour inventory and can answer availability questions, suggest options by date and group size, and guide guests directly to the booking form.

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Flights Integration

Components → SE Travel Booking → Settings → Flights

The Flights tab on the frontend allows guests to search for flights alongside hotel bookings. SE Travel Booking integrates with two flight data providers.

Setting	Description
Enable Flights	Toggle the Flights tab on the search hero.
Flights Mode	Live API (real flight data) or Demo (sample results for testing).
Provider	Amadeus or Duffel.
Open in New Tab	Opens flight results in a new browser tab.
Show Inspiration	Shows popular destination suggestions before a search is run.
Default Origin	Pre-fills the departure airport code (e.g. LHR).
Cabin Class	Default cabin class shown at search (Economy, Business, First).
Currency	Currency used for flight price display.
Max Results	Maximum number of flight offers returned per search.

Amadeus

Enter your API Key and API Secret from the Amadeus for Developers portal. Enable Test Mode while integrating — switch it off when going live.

Duffel

Enter your Duffel Token from your Duffel dashboard. Enable Test Mode for integration testing.

TravelPayouts (Affiliate)

For affiliate-based flight links (no API required), enter your Partner ID and Marker from the TravelPayouts dashboard. Guests are redirected to a partner search page and you earn commission on bookings.

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Payment Gateways

Components → SE Travel Booking → Settings → Payments

Enable one or more payment gateways. All gateways have a Sandbox/Test Mode toggle — enable this during setup and disable it when ready to accept real payments.

Stripe

Field	Description
Test Publishable Key	pk_test_... from your Stripe dashboard.
Test Secret Key	sk_test_... from your Stripe dashboard.
Test Webhook Secret	whsec_... — copy from the Stripe Webhook endpoint you create.
Live Publishable Key	pk_live_... for production.
Live Secret Key	sk_live_... for production.
Live Webhook Secret	Production webhook secret.

Set up a Stripe Webhook pointing to https://yoursite.com/index.php?option=com_setravelbooking&task=payment.stripeWebhook and subscribe to the payment_intent.succeeded and payment_intent.payment_failed events.

PayPal

Field	Description
Sandbox Client ID	From your PayPal Developer sandbox app.
Sandbox Client Secret	Sandbox app secret.
Live Client ID	From your live PayPal app.
Live Client Secret	Live app secret.
Checkout Mode	Standard (redirect to PayPal) or Advanced (card fields embedded on your page).

Mollie

Enter your Test API Key (test_...) and Live API Key (live_...) from your Mollie dashboard.

Razorpay

Enter your Key ID, Key Secret, and optionally a Webhook Secret for payment event callbacks.

Authorize.Net

Enter your Login ID, Transaction Key, and Signature Key from your Authorize.Net merchant account.

MercadoPago

Enter your Test Token and Live Token from your MercadoPago developer account.

Pay at Property

Enables an option for guests to pay in person at check-in instead of paying online. No API keys required. When selected at checkout, a booking is created with Payment Status = Pending.

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The Frontend

Search Page

The homepage of the component shows the hero banner with a search form. Guests can switch between Hotels, Tours, and Flights tabs.

Hotels search fields: - Destination (city or property name) - Check-in date - Check-out date - Adults count - Children count - Rooms

Tours search fields: - Destination - Date - Adults - Children

Results appear as cards below the search bar, with filters in a sidebar: property type, price range, star rating, amenities, and free cancellation.

Property Detail Page

Clicking a property card opens the detail page showing:

• Photo gallery (up to 10 images in a carousel)
• Property name, star rating, location, and guest score
• Short description
• Amenity icons grouped by category
• Available room types with photos, capacity, price, and a Book button
• Interactive map with the property pin
• Full description
• Guest reviews with rating breakdown

Booking Form

Clicking Book on a room opens the booking form:

• Check-in and check-out date pickers
• Adults and children selectors
• Room selection (if the property has multiple room types)
• Guest details: first name, last name, email, phone, country
• Special requests (optional text)
• Payment method selection
• Order summary with room cost, tourist tax, and total
• Place Booking button

For registered guests who are logged in, personal details are pre-filled.

Tour Detail Page

Similar to the property detail page with tour-specific sections: duration, difficulty, min age, group size, what's included, and a photo gallery.

Cart

Guests can add multiple bookings to a cart before proceeding to payment. The cart page shows all pending bookings with a combined total and a single checkout flow.

Booking Confirmation Page

After payment, guests see a confirmation page with: - Booking reference number - Property / tour name and dates - Total paid - A printable receipt link - A prompt to create an account (for guest checkouts)

A confirmation email is sent automatically.

Map View

A full-page interactive map view plots all published properties as pins. Guests can click a pin to see the property name, rating, and starting price, with a link to the detail page.

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Vendor Portal

Vendors access their own management area from the frontend. The URL is typically /index.php?option=com_setravelbooking&view=vendor.

Vendor Registration

New vendors click Become a Vendor and complete a registration form. Depending on your Settings, they may be auto-approved or placed in a pending state until an admin approves them.

Vendor Dashboard

After login, approved vendors see:

• My Properties — list of their properties with edit and room management links.
• My Tours — list of their tours.
• Recent Bookings — latest bookings across all their properties and tours.

Managing Properties (Vendor)

Vendors can create, edit, and unpublish their own properties. They cannot see other vendors' properties. The form fields are the same as the admin property editor, with the exception of commission settings (which only admins can set).

Managing Rooms (Vendor)

From the vendor portal vendors can add, edit, and delete room types for their properties.

Managing Tours (Vendor)

Same as properties — vendors can create and manage their own tour listings.

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Guest Account Area

Registered guests can log in to access their account at /index.php?option=com_setravelbooking&view=account.

Profile

Guests can update their name, phone number, country, and password.

My Bookings

Shows all past and upcoming bookings with status, dates, property name, and total paid. Guests can view the full booking details and, if the cancellation window has not closed, cancel a booking.

Reviews

After checkout, guests receive an email invitation to submit a review. Reviews include a star rating and written comment. Submitted reviews appear on the property detail page and update the property's aggregate guest score.

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Licence Activation

SE Travel Booking uses SubSeller for licence management and Joomla update delivery.

Activating Your Licence

1. Go to Components → SE Travel Booking → Options (top toolbar button).
2. Click the Licence tab.
3. Enter your Licence Server URL (default: https://se24media.co.uk).
4. Enter your Licence Key from your purchase confirmation email.
5. Click Activate Licence.

A green confirmation banner confirms successful activation. The component connects to the SubSeller API and validates your key against your domain.

Licence Status

The Licence tab shows: - Active (green) — licence is valid and updates are enabled. - Expired (amber) — licence has expired; renew to restore update access. - Not Activated (red) — no valid activation found for this domain.

Automatic Updates

Once activated, SE Travel Booking updates appear in System → Joomla! Update alongside core Joomla updates. No manual download is required — simply click Update in the Joomla Update Manager when a new version is available.

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Tips & Troubleshooting

Bookings not showing as available after cancellation

Cancelling a booking changes its status but does not automatically free up the room slot in real time until the page cache clears. If you are testing availability immediately after cancelling, do a hard refresh or clear Joomla's cache (System → Clear Cache).

Payment webhook not firing

Ensure your site is publicly accessible (webhooks from Stripe/PayPal cannot reach localhost). Check that the webhook URL is correctly registered in your gateway dashboard and that no firewall or security plugin is blocking POST requests to the component URL.

Vendor cannot log in to their portal

The vendor's Joomla user account must exist and be approved. Check Users → Manage in Joomla admin to confirm the account is not blocked. Also verify the vendor record in SE Travel Booking's Vendors list has an Approved status.

Tourist tax not appearing at checkout

Ensure the tourist tax fields on the property or tour are fully filled in: Tax must be enabled, Tax Type must be selected, Tax Rate must be greater than 0, and Tax Label must not be blank.

Images not uploading

Check that the images/com_setravelbooking folder exists on your server and is writable by the web server user. Also ensure the image file has a proper extension (.jpg, .png, .webp) — files without extensions are blocked by the browser file picker.

AI chatbot not appearing

Confirm the chatbot is enabled in Settings, a valid API Key is entered, and your hosting plan allows outbound HTTPS connections to the AI provider's API endpoint.

Emails not being sent

Go to System → Global Configuration → Server → Mail and verify Joomla's mail settings. Send a test email from the SE Travel Booking Email Templates screen. If the test fails, check your SMTP credentials or switch to the PHP Mailer method as a fallback.

Flights tab not showing results

If using Amadeus or Duffel, confirm Test Mode matches your API key tier (test keys only work in test mode). Check that the origin airport code is valid and that your account has active API access. Use Demo mode to verify the frontend is rendering correctly before connecting a live API.